Contact Center Staffing Services
Connecting Your Business to the World
The Work Connection provides leading edge strategic staffing solutions to meet your staffing needs, enhancing your profitability and efficiency. Our distinct approach allows for highly customized solutions best suited to your company’s unique situation, ensuring your success in this critical area.
Higher Quality Solutions Lead to Higher Quality Results
The Work Connection has been serving the Contact Center Industry for over 20 years. Our commitment to performance excellence has enabled The Work Connection to provide Contact Center Personnel which typically outperform the industry standards in the areas of employee retention, job performance, and customer satisfaction ratings. Our Contact Center Specialists can provide you with highly qualified Associates, including:
- Tele-Sales Personnel
- In-Bound Contact Professionals
- Blended & Universal Agents
- Lead Generation/Appointment Specialists
- Travel/Reservation Agents
- Inside Sales Specialists
- Traditional Agents
- Collection Specialists
- Out-Bound Contact Professionals
- CRM Specialists
- Customer Service Reps (CSR’s)
- Market Research & Development
- Help Desk Personnel
- Remote/Home Based Agents
- And Many More…
The Work Connection’s track record of success in the areas of recruitment, selection, training & orientation, and employee retention provide assurance you will receive a highly skilled productive workforce that is dedicated and committed to your success.
Enhanced Staffing Service Features with Emphasis on Client Benefits
The Work Connection services include a number of sophisticated business staffing features that benefit your business including:
The Work Connection’s 24-7-52 Search, Screen, & Secure Strategy (S3) is our unique method of identifying candidates who are the most qualified and who exhibit traits of top performing employees. Work experience, skills, ability to learn, as well as geographic and recreational patterns are used to continually fine-tune our recruiting strategy to target to top performing candidates.
The Work Connection’s 24-7-52 Search, Screen, & Secure Strategy (S3) penetrates the entire marketplace for talented employees, not just the people that may be seeking a job at any given time, substantially increasing the amount of qualified personnel available to your company. The Work Connection prides itself on maintaining a broad database of highly skilled Contact Center Service employees to quickly and efficiently respond to your professional staffing needs as they arise.
Pre-Screening, Assessment, and Safety
The Work Connection’s Work Readiness Prescreening and Assessment assures that you receive the best skilled, reliable employees right from the beginning. Previous employment history, work experience, and skills are quickly identified on all prospective candidates.
Realistic Job Previewing (RJP), Work Site and Position Requirements, Knowledge, Skills, and Abilities (KSA’s) are reviewed extensively for each candidate before they come to you, ensuring that you receive a highly qualified, productive employee every time you request personnel.
All Associates are briefed on all critical information about your assignment allowing for a seamless transition once on the assignment, making our Associates more productive quickly.
Every Contact Center Associate is assessed for the relevant job related functions using PROVE-IT Testing and Assessment tools including Contact Center focus and Training, which provides an accurate representation of the Associate’s KSAs.
The necessity to successfully assist customers seeking resolutions for delicate or challenging issues is critical to the success of any Contact Center. This is precisely why The Work Connection has developed Soft Skills (direct customer service) training to make sure that the Associates are proficient in how to handle each customer inquiry with knowledge and finesse.
Partners-In-Safety is our commitment to you that we will educate, orient, and review a detailed overview of all the safety requirements for your facility and position with every employee before they arrive at your facility. Every applicant undergoes safety training and testing before they are eligible to work at any client site; with the goal of reducing work related injuries, absenteeism, while increasing productivity and morale.
OSHA Certified Trainers and Risk Managers are available to train, analyze, and recommend viable solutions and resources should your company need expertise in these areas.
Recognition, Retention, and Rewards
Recognizing and rewarding the performance of Associates leads to more productivity, increases retention, and reduces on-boarding and training costs associated with turnover, resulting in a highly successful tenure of The Work Connection Associate Personnel at your company.
The Work Connection is fully committed to your satisfaction with our Associate’s performance and our overall solution to your professional staffing needs. Quality Assurance programs such as P.A.R. Review ensure that you are fully satisfied with the performance and quality of associate personnel, and that our business staffing solutions are exceeding your overall business objectives.
Contact us today to learn how The Work Connection can provide professional staffing services for your Contact Center needs.