BI – The Business Improvement Company

BI – The Business Improvement Company has been partnering with The Work Connection for more than 10 years to meet their ever changing needs.

The Work Connection outperformed the largest national staffing providers to earn this business; BI initially chose TWC because they needed a professional employment organization that could handle the flexibility, short turnaround time for large increases in personnel and quality employee recruitment that BI’s changing business climate demanded.

BI assists companies with their phone, e-mail and web chat customer services and frequently changes the amount of staff they have on hand to deal with fluctuating call volumes and electronic messages. Ongoing communication and proactive recruitment procedures are a key part of TWC’s successful and productive relationship with BI.

TWC helps BI meet their fill rates, delivers high quality associates in a timely fashion and has improved BI’s employee retention rates for more than a decade. TWC met these goals by working with BI to understand their needs and applying that knowledge to their recruitment and employee management process, enhancing the overall success of the business.